All orders are made-to-order, and usually ship within 3-5 BUSINESS DAYS. We use USPS 2-Day Flat Rate Shipping Services for small orders, and UPS Ground for Wholesale orders.
REFUNDS & EXCHANGES:
All our products are carefully handmade. Because of this, there may be slight variations in the product(s) you receive; the candle you receive may not be identical to the one pictured. These small variations, which may be slight color, diameter/height of recycled bottle, or sanding/branding techniques, add to the charm, look, and feel of each item. These reasons should not be misconstrued as flaws or defects. We sincerely hope that you will enjoy each product as much as we enjoyed purposefully hand crafting it for you.
We will only consider replacing or refunding a product if we feel it is technically defective. In order to exchange an item, please send an email to firstname.lastname@example.org with photos of defective products within 7 days of receiving your order. Should we determine the product(s) is indeed defective, we will replace it at no additional cost (and submit a claim with USPS). After 7 days, this policy does not apply.
Refunds or exchanges do not apply to items bought during Sales or for Custom Items; all Sales & Custom Items are Final Sale.
By purchasing any of our candles online, you agree with this disclaimer.
We truly care that you are happy with your order, no matter the size. Please contact us before proceeding with any issues you may have; we will likely be able to remedy it with our exceptional customer service and charm. :)