We do our best to get your package to your door within 3-5 business days of your order. We use USPS 2-Day Priority Shipping Services for small to medium sized orders, and UPS Ground for large orders.
REFUNDS & EXCHANGES:
We will only consider replacing or refunding a product if we feel it is technically defective. In order to exchange an item, please send an email to firstname.lastname@example.org with photos of defective products within 7 days of receiving your order. Should we determine the product(s) is indeed defective, we will replace it at no additional cost (and submit a claim with USPS). After 7 days, this policy does not apply.
Refunds or exchanges do not apply to items bought during Sales or for Custom Items; all Sales & Custom Items are Final Sale.
By purchasing any of our candles online, you agree with this disclaimer.
We truly care that you are happy with your order, no matter the size. Please contact us before proceeding with any issues you may have; we will likely be able to remedy it with our exceptional customer service and charm. ;)